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Profile groups are workspace-scoped segments for monitored profiles. They let an organization group customers by internal criteria such as risk tier, product exposure, geography, service model, or diligence requirements without creating a new workspace for each population. Use profile groups when:
  • the segmentation can change over time
  • a profile can belong to more than one segment
  • the segment should be visible to analysts and admins
  • ongoing monitoring cadence may differ by segment
Profile groups are different from workspaces:
ConceptUse it for
WorkspaceA logical operating context such as Live, Calibration, or a separate integration environment.
Profile groupA dynamic customer population inside a workspace, such as Enhanced diligence or Retail standard monitoring.
Each profile group has a system-generated internal ID. Admins manage the customer-facing name, description, priority, and archived status. API integrations should use the generated ID, not the label. Priority is used when a profile belongs to multiple groups. Higher priority groups win for profile group-specific monitoring frequency overrides. If no group override applies, the profile uses the workspace default. For setup instructions and examples, see the Profile Groups Guide and Screening Frequencies Guide.