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This FAQ covers the result questions teams ask most often. If you need help investigating a specific case, contact support@gominerva.com.

Results

My results are missing something. Why?

A result can look incomplete for a few common reasons:
  • The search ran with limited subject data, such as a name only, without date of birth, country, employer, or other identifiers.
  • Workflows return different levels of depth. Standard screening is designed for fast review, while Risk Assessment is the better path for deeper due diligence.
  • Source coverage varies by subject, geography, and the quality of the available public or structured records. See Data Feeds for what each source covers.
  • The detail may sit at the potential match or source-record level rather than in the top-level summary.
If a result looks too thin, add more identifiers and rerun the search before deciding that the subject has no relevant history.

Why do results sometimes look inconsistent?

Results vary when the underlying inputs or context change. Common causes:
  • Running searches with different identifiers, spelling, or entity type.
  • New information appearing in monitored sources over time.
  • Comparing a quick screening workflow with a deeper investigative workflow.
  • Reviewing one potential match or one source record instead of the full profile history.
If two searches look inconsistent, first compare the subject data used in each and confirm you are looking at the same workflow and the same subject record.

My other vendor flagged a person as a PEP, but Minerva did not. Why?

This usually comes down to policy differences rather than a simple data gap. Vendors use different PEP definitions, source sets, lookback periods, relationship rules, and thresholds for keeping a person in active scope. One provider may apply a broader default standard, keep former office-holders in scope for longer, or include relatives and close associates more aggressively. Another may require stronger role, timing, or relationship evidence before classifying a record as an active PEP or as a relative or close associate (RCA). Minerva applies its own normalized, role-based, risk-sensitive policy instead of treating any upstream source definition as final. As a result, Minerva may exclude a person when the available evidence does not support a qualifying office, a supported RCA relationship, or active lookback treatment under Minerva’s standard. For the full definition, inclusion categories, exclusions, and lookback rules, see PEP Policy.

Why do the results feel over-consolidated?

Minerva groups related findings into one review path to reduce noise. That grouping can sometimes make results look more consolidated than you expect. In practice it usually means:
  • Similar findings are grouped under one profile or review path.
  • The summary view is combining supporting signals that should be reviewed in more detail.
  • A single subject may have several related source matches that are intentionally presented together to speed up analyst review.
When this happens, open the underlying profile, potential match, or assessment details to inspect the supporting records before making a decision.

I cannot find my search subject. What should I check?

Start with the basics:
  • Confirm whether the subject should be searched as an individual or an organization.
  • Try alternate spellings, aliases, abbreviations, or legal entity names.
  • Add identifiers such as date of birth, country, employer, or related entity data when you have them.
  • Check whether the subject was created or reviewed previously under a different profile record.
  • Use Risk Assessment if the case needs broader investigative coverage than a standard screening workflow.
If the subject still cannot be found, contact support@gominerva.com with the search inputs you used so the Minerva team can help troubleshoot.

Working with results

What should I do after I find a potential match?

Open the profile or the potential match, review the supporting details, and decide the Match Status: True Match, False Match, Unresolved, or No Material Change. Then confirm whether the broader Profile Status also needs to change. The Profiles workflow covers both decisions.

When should I escalate from screening to risk assessment?

Use Risk Assessment when the subject needs deeper due diligence, more context, or a documented research package for escalation, onboarding, or compliance review.

Can I review prior activity for the same subject?

Yes. Profiles is designed for reviewing previous matches, monitoring activity, and earlier decisions, so you can determine whether a new result is actually new or a continuation of an existing case.

Support

I still have questions about a specific result. What should I send to support?

Include the subject type, the search inputs you used, what you expected to see, and what appears to be missing or inconsistent. That gives support enough context to troubleshoot quickly.