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This FAQ focuses on the result-related questions teams ask most often. If you need help investigating a specific case, contact support@gominerva.com.

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Results FAQ

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My results are missing something. Why?

There are a few common reasons a result may appear incomplete:
  • The search was run with limited subject data, such as name only without date of birth, country, employer, or other identifiers.
  • Different workflows return different levels of depth. Standard screening is designed for fast review, while Risk Assessment is the better path for deeper due diligence.
  • Source coverage can vary by subject, geography, and the quality of available public or structured records.
  • The result set may need to be reviewed at the alert or source-detail level rather than only from the top-level summary.
If a result looks too thin, try adding more identifiers and rerunning the search before deciding that the subject has no relevant history.

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Why do results sometimes look inconsistent?

Results can vary when the underlying inputs or context change. Common causes include:
  • Running searches with different identifiers, spelling, or entity type.
  • New information appearing in monitored sources over time.
  • Comparing a quick screening workflow with a deeper investigative workflow.
  • Reviewing one alert or one source record instead of the full profile history.
If two searches appear inconsistent, first compare the subject data used in each search and confirm you are looking at the same workflow and the same subject record.

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My other vendor flagged a person as a PEP, but Minerva did not. Why?

This usually comes down to policy differences rather than a simple data gap. Different vendors use different PEP definitions, source sets, lookback periods, relationship rules, and thresholds for keeping a person in active scope. One provider may apply a broader default standard, keep former office-holders in scope for longer, or include relatives and close associates more aggressively. Another may require stronger role, timing, or relationship evidence before classifying a record as an active PEP or RCA result. Minerva uses its own normalized, role-based, risk-sensitive policy rather than treating any upstream source definition as final. That means Minerva may exclude a person if the available evidence does not support a qualifying office, supported RCA relationship, or active lookback treatment under Minerva’s standard. For the full definition, inclusion categories, exclusions, and lookback rules, see PEP Policy.

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Why do the results feel over-consolidated?

Minerva is designed to reduce noise by grouping related findings into a workflow that is easier to review. In practice, that can sometimes make results feel more consolidated than expected. This usually means:
  • Similar findings are being grouped under one profile or review path.
  • The summary view is combining supporting signals that should be reviewed in more detail.
  • A single subject may have multiple related source hits that are intentionally presented together to speed up analyst review.
When this happens, open the underlying profile, alert, or assessment details to inspect the supporting records before making a decision.

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I cannot find my search subject. What should I check?

Start with the basics:
  • Confirm whether the subject should be searched as an individual or an organization.
  • Try alternate spellings, aliases, abbreviations, or legal entity names.
  • Add identifiers such as date of birth, country, employer, or related entity data when available.
  • Check whether the subject was created or reviewed previously under a different profile record.
  • Use Risk Assessment if the case needs broader investigative coverage than a standard screening workflow.
If the subject still cannot be found, contact support@gominerva.com with the search inputs you used so the Minerva team can help troubleshoot.

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Working With Results

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What should I do after I find a potential match?

Open the profile or alert, review the supporting details, and decide whether the hit should be resolved as a true match, false match, unresolved, or no material change. Then confirm whether the broader profile status also needs to change.

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When should I escalate from screening to risk assessment?

Use Risk Assessment when the subject needs deeper due diligence, more context, or a documented research package for escalation, onboarding, or compliance review.

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Can I review prior activity for the same subject?

Yes. The Profiles workflow is designed to help analysts review prior hits, monitoring activity, and earlier decisions so they can determine whether a new result is actually new or just a continuation of an existing case.

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Support

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I still have questions about a specific result. What should I send to support?

Include the subject type, the search inputs you used, what you expected to see, and what appears to be missing or inconsistent. That usually gives support enough context to troubleshoot quickly.